Our commitment to privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The way we use our information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Any user submitting an email addresses while in the process of entering contests or requests of promotional materials will be automatically enrolled in our email marketing program. All individuals who purchase will be enrolled in our email marketing program. Users are free to opt-out of our email marketing program at any time by selecting unsubscribe at the bottom of any email. Unsubscribing will permanently remove the user from email marketing unless that user enters another contest or requests promotional materials again at a future date. Users requesting catalogs will be enrolled to receive physical mailings alerting them to future sales & promotions. Any user who does not wish to receive physical mailings can contact customer service to be removed from these mailing lists.
Our commitment to data security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How can you access or correct your information
You can access all the personally identifiable information that we collect online and maintain by setting up an account and logging in with your personal private password. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
You can opt-out of Google Analytics data gathering on this page.
European & California Consumer Privacy Rights & Personal Data Protection
For individuals who reside in California, you are afforded data protection under the California Consumer Privacy Act (CCPA). For individuals who reside in the European Economic Area (“EEA”) you are afforded data protection under the General Data Protection Regulation (GDPR).
Under both CCPA and GDPR, Diamond Nexus gives you the following rights and will adhere to all of the following requests regarding your data:
- Request a copy of and/or changes to your data: As a user in the EEA or the state of California, you can request a copy of all personal data that Diamond Nexus has on file. You can also request that we change any incorrect or incomplete data on file.
- Request deletion of all data: You have the right to request that select pieces or the entirety of your personal data is removed from all Diamond Nexus databases. Exclusions include data necessary to service our customers (i.e. i.e. order history and account information).
- Request cessation of personal data processing: At any point you can request that Diamond Nexus ceases processing all or portions of your data.
Exercising these rights & requests:
To exercise your rights and make any of the aforementioned requests please contact Diamond Nexus at email@example.com or send mail to:
Data Processing Requests
c/o Diamond Nexus
5050 W. Ashland Way
Franklin, WI 53132
If your complaint is not resolved and you are located in the State of California, you can contact the Attorney General.
If your complaint is not resolved and you are located in the EEA, the GDPR gives you the right to contact your local data protection authority.
How to contact us