Questions? Call us or drop us a line.
5050 W Ashland Way
Franklin, WI 53132
Note all times are in CST.
Unless otherwise noted, times are:
- Mon-Fri 8:00am - 8:00pm
- Sat-Sun 9:00am - 5:00pm
Holiday Hours are listed below:
- 12/24/2018 | Mon | 8am - Noon
- 12/25/2018 | Tues | Closed
- 12/31/2018 | Mon | 8pm - 4pm
- 1/1/2019 | Tues | Closed
Next-level customer service
Lifetime stone guarantee
We are so confident in our patented technology and the heirloom quality of our Nexus Diamond alternative that we ensure our stones for life. With normal wear and proper care, your Nexus Diamond should never chip, scratch or discolor. If there is ever a problem with your stone, we'll fix it or replace it for free. Period. Get in touch with one of our jewelry consultants, ship it to us and we'll take it from there. For additional coverage, you can add our Everything’s Covered Plan.
Please note that if another jeweler works on your ring, or sets a stone, this warranty will be voided.
Missing stones due to normal wear and tear are not covered under the Lifetime Stone Guarantee. We will happily replace missing stones for just the cost of the stone and a nominal setting fee.
The Lifetime Stone Guarantee covers the Nexus Diamond alternative itself. Metalwork such as rebuilding or retipping prongs, or adding bishop bumps, is not covered under the Lifetime Stone Guarantee.
30 day free returns
See it, wear it, love it: We're so confident that you're going to love your Diamond Nexus jewelry that we want to make it as easy as possible for you to get it and try it on. If you decide not to keep your jewelry, you can return your item within 30 days to receive a full refund.
It’s easy; we’ll email you a return shipping label and a Return Merchandise Authorization (RMA), which you use when you drop your return off at a UPS Store location. All returns must be in new condition with all original packaging and documentation. For returns with missing items, there will be a $25 charge.
Returns must be postmarked within 30 days of receiving your order.
Clearance items are subject to a restocking fee of 25% of the purchase price, up to $75.
No more than four returns within 12 months are permitted per household.
Forever Companies is not responsible for lost or stolen items.
International orders, eSteals and select other items are not covered under our normal returns and guarantees policy.
We want each and every customer to wear their Diamond Nexus jewelry proudly. That’s why we offer a 30-day exchange policy. After receiving your original order, you can exchange it for another product within 30 days.
After the first exchange, you may exchange products an additional two times. Each subsequent exchange must be made within 14 days.
If, after the second exchange, you decide not to keep the jewelry, you can simply return the item for a refund minus a restocking fee of 20% of the original purchase amount.
Clearance items can only be exchanged for items of equal or greater value. For more details, please contact Customer Care.
All orders over $100 USD ship free 2nd day air and upgrading to overnight shipping is only $30! Orders under $100 ship out for only $10 and you can upgrade to 2nd day for $20 or overnight for $30. Please note, shipping and delivery are on business days only. Upgrades to Saturday Delivery may be available.
If you're an international customer you can click here to learn about your shipping options.
If you want to check on your order status simply click here.
All packages are sent signature required. If you are not home when the package arrives, it is possible that you will be able to pick it up from the nearest UPS routing station. Please contact UPS directly to see if this is possible. If you know you will not be home to sign, we recommend having the package sent to a friend's house, your work, or a participating UPS store. Please contact our Customer Care department 24 or more hours prior to your anticipated ship date to request any necessary changes to your shipping address. We are unable to change shipping addresses after your package has left our facility. In very rare cases customers will be allowed to sign for the package through their UPS My Choice account but we do not recommend this, and the customer takes full responsibility for any loss.
At any time, you can upgrade your Diamond Nexus jewelry, as long as your trade-up exceeds the original purchase price by 50%. So, if you purchased an item for $1,000, you may trade it up for a piece that is $1,500 or greater.
Upgrades must be full price; sales prices are excluded. Trade-in items must be in original condition. Items may be bundled and used in the same upgrade.
If you decide to trade up from a Nexus Diamond to a True Grown Diamond, you will be credited the full price of the Nexus Diamond toward the upgrade.
Trade up purchases are excluded from the return policy. Upgrades may be exchanged; please see our exchange policy for details.
All new gold and platinum engagement rings and wedding bands come with one free resizing within one year. After the first resizing there will be limits and additional fees for resizing.
*Excludes clearance items, pieces made in Lorián Platinum, silver or palladium, and eternity bands.
Conflict-free & eco-friendly guarantee
Our stones are created in the U.S. by Green Certified manufacturing processes that ensure your stone is the most eco friendly in the world. Wherever possible we use only Canadian origin gold, which has the highest standards of mining practices in the world. All of our pieces are finished in Milwaukee, Wisconsin, by highly trained craftsman.
Everything's Covered Plan®
The Everything’s Covered Plan covers, well, everything. All Diamond Nexus pieces include the Everything’s Covered Plan for one year from the date of purchase.* Repairs, including lost stones and metal work, are covered as long as all pieces of an item are sent in for repair.
The plan also includes two Spa Days, which includes thorough inspection, cleaning, polishing and rhodium brightening for white gold items. Spa Days also include free shipping both ways.
*Some limitations apply: Void if another jeweler works on the item. Limit of two repairs and two Spa Days per year. Does not cover lost rings or missing ring components. If components are missing, repairs may incur a cost to replace those missing components. Added services such as soldering rings together or adding bishop bumps are not included in the Everything’s Covered Plan. Clearance items are excluded from the included year of Everything’s Covered Plan coverage.
That's not all, we do more!
Need an Appraisal, Engraving, Gemstone Setting, Sizing or a Repair?
Just follow these 3 simple steps and we’ll take care of the rest!
- Contact us: Give us a call, email or live chat.
- Complete the form: Jewelry Action Form
- Carefully send in your jewelry