Infographic: Mined vs. Manmade

What is the difference between a certified stone and a classic stone - aside from the price.

Diamond Nexus response: Hi Rose, thank you for your question! You can read about the difference here on our Help Center.

so are these considered in fact "real" diamonds even though they are made in a lab or are they not real diamonds?? Looking for my first ever engagement ring....want a "real" diamond.

Forever Companies Response: Joseph, congrats on the upcoming engagement! Our Nexus Diamond alternative engagement rings feature our patented lab created diamond simulant. While not a diamond, it will look and wear like a real diamond and should not chip, crack or discolor. And it's a fraction of the cost! If chemistry is a concern, check out our sister company 12Fifteen Diamonds. They offer lab grown diamonds which are a great option — they're chemically identical to mined diamonds, but they are better for the Earth because they're not mined. We look forward to working with you! Please feel free to call one of our Customer Care Advisors at 1-800-509-4990 if you have additional questions.

If I have my rings soldered by another jeweler does that void the diamond guarantee?

Diamond Nexus Response: Christina, thank you for asking! The guarantee is void if a third party jeweler works on the rings. However, our master jewelers here in Milwaukee, WI would be happy to work with you if you're interested in soldering rings together or having additional work done. Give one of our Customer Care Advisors a call at 1-800-509-4990 to get started!

I read in comments that you have sales . I am on a fixed income but still would like a nice ring . How do I find out about your sales even the 10% off would likely persuade me into going ahead with the purchase of your mens 2 karat ring.

Diamond Nexus Response: Jackie, thanks for your interest! Keep an eye on our emails to find out about upcoming sales!

my fiancé ordered me a ring from DN, would we be able to return it and put that amount towards the same ring but with a lab grown diamond from your sister company?

Diamond Nexus Response: Alys, Thank you so much for your interest! You’re a part of the Forever Family, which means you can take advantage of our trade-up policy. For more specifics or to get started, give us a call at 1-800-604-1215!

I am thinking about purchasing the Timeless Oval ring in the 2.54 size center as a right hand ring. But I would like to have the center Stone be blue sapphire colored. Would this Stone also be made of the same material and have the same properties? Can you also tell me the mm size of this stone. Is there an additional cost for the blue center stone?

Diamond Nexus Response: Jean, this sounds like a lovely design idea! The Timeless ring comes in a variety of carat weights so you can choose the size that’s right for you. A Customer Care Advisor would be happy to quote you on the cost of a lab created sapphire. You can call 1-800-509-4990 to get started!

Love you jewelry! I am getting married soon!

Do you ever have sales other than the 10%. I am one that has eyes bigger than budget constantly.

Diamond Nexus response: Great question, Lorey! We offer a variety of different sales throughout the year. Stay tuned for our Firewords Sale this June, you should be able to find some great deals!

I am considering buying a clearance engagement ring but I am concerned about the quality of the stone, the setting and the warranty. If the stone were to become scratched, foggy or damaged, would it be replaced for free? what if one of the small stones fell out of the setting?

Diamond Nexus response: Great question, Stacy! Every Nexus Diamond™ alternative is covered by our Lifetime Stone Guarantee which ensures that if there is ever a problem with your stone we'll fix it or replace it for free, though missing stones due to normal wear and tear are not covered. If you have additional questions, reach out to a Customer Care Advisor at 1-800-509-4990.

I have read that if the diamond in the ring is lost or damaged it will be replaced, but what if one of the smaller detail stones has fallen out of the engagement ring. Would it also be covered under the warranty?

Diamond Nexus response: Great question, Olivia! While Nexus Diamond™ alternatives can be replaced for the lifetime of your ring, missing stones due to normal wear and tear are not covered. However, we will happily replace missing stones for just the cost of the stone and a nominal setting fee. For more information, contact a Customer Care Advisor 1-800-509-4990.