Diamond Nexus Customer Rewards Program Terms & Conditions

Effective date: August 1, 2016

Subject to the Terms & Conditions set forth below, members of the Diamond Nexus Customer Loyalty Program (“Nexus Rewards” and “Loyalty Program”) will earn points in connection with qualifying purchases from Diamond Nexus online or through the customer service call center, and in connection qualifying actions, that may are redeemable toward future qualifying purchases.

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PROGRAM MEMBERSHIP

  • ELIGIBILITY: NO PURCHASE IS NECESSARY TO JOIN NEXUS REWARDS. You must be at least eighteen (18) years of age or older and a resident of the United States to be eligible for membership in the Loyalty Program. This Program is limited to individual membership only, and is limited to one membership account per individual.

Employees of Diamond Nexus and its parents, subsidiaries, affiliates and divisions, and the officers, directors, agents, employees, representatives, associates, successors and assigns (collectively, “DN Entities”) of each such entity, are not eligible for membership in the Loyalty Program.

The Program is void where prohibited or restricted by law. Program accounts are not transferable and are not for sale, resale or barter. Diamond Nexus and its affiliates may also have similar customer loyalty programs; membership in the Diamond Nexus Customer Loyalty Program does not confer any rights or benefits in any other programs of Diamond Nexus or its affiliates.

  • ENROLLMENT: BY PROVIDING YOUR INFORMATION FOR PARTICIPATION IN THE LOYALTY PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS & CONDITIONS IN THEIR ENTIRETY.

In order to become a member of and participate in the Loyalty Program, you must provide mandatory minimum personally identifiable information, including your first name, last name, email address, mailing address and phone number.

  • PRIVACY/DATA COLLECTION: Diamond Nexus collects and uses the personal information you provide to enable members of Nexus Rewards to participate in the Loyalty Program and for the purpose of administering the Loyalty Program. All such personally identifiable information is subject to Diamond Nexus’ Privacy Policy, which can be found at https://www.diamondnexus.com/customer-service-privacy-policy.html.
  • BY SIGNING UP FOR THE LOYALTY PROGRAM, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND CONSENT TO DIAMOND NEXUS’ PRIVACY POLICY AND ITS TERMS OF USE. UNLESS YOU SPECIFICALLY OPT-IN TO USE OF YOUR DATA TO RECEIVE FUTURE MARKETING AND PROMOTIONAL COMMUNICATIONS, YOUR DATA WILL BE USED ONLY FOR THE PURPOSE OF ADMINISTERING THE LOYALTY PROGRAM.

You may opt in to the collection and use by Diamond Nexus of your data for the purpose of Diamond Nexus sending you future marketing and promotional communications unrelated to the Loyalty Program. By opting in, you specifically consent to use of your personal information in such manner. Such consent is not required to become remain a member of Nexus Rewards, and will not entitle you to additional benefits under the Loyalty Program. You may opt in to such communications at www.diamondnexus.com. The collection and use of the data you provide via opt-in is subject to Diamond Nexus’ Privacy Policy, which can be found at https://www.diamondnexus.com/customer-service-privacy-policy.html. 

  • HOW TO OPEN AN ACCOUNT: Sign up for an account by visiting the create an account page and completing the form with mandatory minimum personally identifiable information. Diamond Nexus customers who already have accounts will automatically be signed up for the Loyalty Program.
    DIAMOND NEXUS MAY CANCEL YOUR ACCOUNT IF, IN ITS SOLE DISCRETION, DIAMOND NEXUS DETERMINES THAT: YOU DO NOT MEET THE ELIGIBILITY REQUIREMENTS FOR MEMBERSHIP STATED IN THESE TERMS & CONDITIONS; YOU OBTAINED OR MAINTAINED MEMBERSHIP BY MEANS OF FRAUD OR DECEPTIVE PRACTICE; AND / OR YOU ARE IN VIOLATION OF THESE TERMS & CONDITIONS.

  • HOW TO UPDATE YOUR MEMBER INFORMATION: Members are responsible for keeping the personal information associated with their corresponding Account, including email address, mailing address and phone number, current by logging into their account and making updates, or by calling 800-509-4990 and speaking with a customer service representative.
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HOW TO EARN POINTS


  • Reward Points earned by a Member may be redeemed only for future purchases in accordance with the specific terms and conditions set for below and contained elsewhere herein.
  • REDEMPTION TERMS AND CONDITIONS:

    • Reward Points may be redeemed on the whole or partial purchase price of products only and cannot be used towards the payment of any taxes, shipping/handling charges or other fees and changes.

    • Reward Points accumulated on different Accounts of different Members MAY NOT be combined or aggregated.

    • Members have the choice to redeem all or some of their points on a purchase. 

    • Reward Points expire one (1) year after issue.

OTHER TERMS & CONDITIONS / LIMITATION OF LIABILITY


  • GENERAL: BY JOINING THE DIAMOND NEXUS LOYALTY PROGRAM, YOU SPECIFICALLY ACKNOWLEDGE, AGREE AND CONSENT TO BE BOUND BY THESE TERMS & CONDITIONS.

    Diamond Nexus reserves the right, in its sole discretion and at any time, to cancel, modify, or restrict the Loyalty Program, in whole or in part, or any aspect of the Loyalty Program, in whole or in part, including, without limitation, Membership eligibility requirements, the Reward Point earning/accumulation ratio, the Reward Point redemption policy, and the Reward Point expiration policy. Diamond Nexus may take any such action(s) without advance notice. Diamond Nexus may make such changes even though such changes may affect the ability of Members, individually or collectively, to use Reward Points already accumulated. At all times, Members are solely responsible for remaining knowledgeable about, and in compliance with, these Terms & Conditions. 

Diamond Nexus reserves the right to determine the amount of Reward Points in any Member’s Account based on Diamond Nexus’ internal records related to such Member’s Account. A Member’s Reward Points balance, as reflected in Diamond Nexus’ records, shall be deemed correct. In the event of an inconsistency between the amount of Reward Points accrued in a Member’s Account as may be stated on any Member’s confirmation email and Diamond Nexus’ internal records, Diamond Nexus’ internal records will control. Diamond Nexus assumes no responsibility for errors caused by incorrect Member information. REWARD POINTS ARE NON-TRANSFERABLE AND CANNOT BE REDEEMED FOR CASH. The transfer and/or sale of Reward Points is strictly prohibited, and may result in the confiscation or cancelation of your Reward Points as well as suspension or termination of your Membership.

Diamond Nexus in its sole discretion may revoke any Member’s Membership in the Loyalty Program at any time if such Member engages in abuse of the Loyalty Program or fails to follow the Terms & Conditions of the Loyalty Program. Fraud or abuse relating to the accrual of Reward Points or redemption of Reward Points may result in revocation of Membership in the Loyalty Program and may affect a Member’s eligibility for participation in any other Diamond Nexus program. The interpretation and application of the Loyalty Program’s Terms & Conditions are at the sole discretion and determination of Diamond Nexus.

  • LIMITATION OF LIABILITY: 

    • Neither Diamond Nexus nor its parents, subsidiaries, affiliates or partners make any representations or warranties of any kind whatsoever, express or implied, in connection with these Terms & Conditions or any of the reward benefits associated with the Loyalty Program except to the extent such representation and warranties are not legally excludable. 

    • You agree that, to the fullest extent permitted by applicable law, neither Diamond Nexus nor its parents, subsidiaries, affiliates or partners will be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances for any (i) interruption of business; (ii) access delays or access interruptions to the Loyalty Program; (iii) data non-delivery, loss, theft, mis-delivery, corruption, destruction or other modification; (iv) loss or damages of any sort incurred as a result of dealings with or the presence of third party links on the site or use of any Reward or benefit of the Loyalty Program; (v) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites; (vi) any inaccuracies or omissions in Loyalty Program content; or (vii) events beyond Diamond Nexus’ reasonable control. Diamond Nexus makes no representations or warranties that defects or errors will be corrected.
    • Further, to the fullest extent permitted by law, neither Diamond Nexus nor its its parents, subsidiaries, affiliates or partners will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) relating to the Loyalty Program or Member’s participation therein, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if Diamond Nexus has been advised of the possibility of such damages and in no event shall Diamond Nexus’ maximum aggregate liability exceed one hundred dollars ($100.00).

    • You agree that no claims or action arising out of, or related to, your participation in the Loyalty Program, use of any rewards or other benefit or these terms may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you have a dispute with Diamond Nexus or are dissatisfied with the Loyalty Program, termination of your Membership in the Loyalty Program is your sole remedy. Diamond Nexus has no other obligation, liability or responsibility to you.

    • INDEMNIFICATION: You agree to defend, indemnify and hold Diamond Nexus, its parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your participation in the Loyalty Program or your breach of any of these Terms.

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How to contact us

For information about Nexus Rewards and your Membership, please call us at 1.800.509.4990 or send us an email at: customerservice@diamondnexus.com.

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