The Marseille necklace is striking in its simplicity. A Princess cut Contemporary Nexus Diamond is encased in a sturdy bezel setting. The no-frills look is clean and powerful, with just enough sparkle. It’s casual enough for every day, yet dazzling enough for any special occasion.
- Center stone is available in a variety of carat weights; choose yours from the menu above.
- Shop the full Marseille Collection
- 14k gold chain is attached and is approximately 18” in length; to order with a different chain length, contact customer service.
- Made of 14k gold; choose from yellow, white or rose gold
- Product model: LNXXST0014XPC
Never received item
I decided that I wanted a solitaire diamond nexus necklace for my birthday. On 09/30/17 I placed the order using a capital one visa credit card, myself being the main account holder and my husband as an additional cardholder. I received a confirmation email, no problem and the charge for the almost $400 necklace is reflected on the visa statement. The billing address was our home and the shipping address was my clinic office where I have sent several packages from various different companies without any issues.
Fast forward about a week(10/8) I receive a vague voicemail from you company regarding my order. I call and am told that my order cannot be sent to my desired shipping address because it is a strip mall/store front. Mind you the storefront is MY physical therapy office where I know someone will be there to sign for my package. I was still told that it could not be sent there which still makes no sense to me since I had an Apple Watch delivered there a week earlier from the Apple website, no problems. Anyway I told the gentleman on the phone to please change the shipping address to our home/billing address and he told me that wouldn't be a problem and that the item should be sent out in a couple days.
More than a week goes by and no word via email or phone from your company regarding my order. So tonight I decided to check the status on the website to be unpleasantly surprised with the status of "canceled". I called the 800 number around 815 and was still on hold 30 min later so I decided to try the live chat. The gentleman on the live chat told me that my order was canceled today (10/20) due to suspicious credit card activity. Now this makes absolutely no sense. As I said earlier I am the main Account holder and my husband (different last name) is also on the account. What upsets me the most is the fact that I was not contacted In any way via either email or phone about the cancellation or the "suspicious" activity. If there was a true concern I would have liked to been personally notified. And why was I told over a week prior that my order was going to be sent out once I had changed the shipping address?
Overall, I am extremely disappointed with the way this situation was handled. Customers should be notified IMMEDIATELY when an order is canceled or when there is an issue with the credit card. I was so excited about this necklace and now I have such a bad taste in my mouth that I don't even want it anymore. We have purchased jewelry from diamond nexus in the past without any issues and I have been very happy with these pieces. Now, I hope To see the full refund on my visa in 7-10 business days so that I can restart my birthday present search somewhere else.
***I am very sorry for the confusion surrounding your order and our fraud protection process. I'm glad we were able to get this resolved for you. If you need any further assistance please don't hesistate to reach out to us.***
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- Shipping & Returns
This is a Standard ship item. Your piece is produced to your specifications when you order it and will take eight (8) business days to create. Your choice of shipping method will determine when you receive your product.
All orders $100 and over are sent free 2nd day air. Shipping for items under $100 is a mere $10. You can upgrade any order to overnight shipping for only $30. APO/FPO orders ship USPS and are always free.
We ship to international destinations via UPS. Customers outside of the U.S. will pay for shipping, duties, taxes, customs fees and other charges or fees that are incurred by importing products into the country of destination.
30-Day Free Returns
See It, Wear It, Love it and if you’re not 100% satisfied with your Diamond Nexus jewelry, send it back, no hassles.
Lifetime Stone Guarantee
A Diamond Nexus stone will last forever and never chip, scratch or discolor. We ensure this by guaranteeing them for life. Learn more.
This item can be resized between a size 4 and 10. We will resize any new engagement ring free of charge one time. For ring sizes outside the range of 4-10, a resizing fee may apply.
Conflict-Free and Eco-Friendly Guarantee
With stones made in the USA, consciously-sourced or recycled materials, and craftsman located in Milwaukee, WI, you can always feel great about wearing our jewelry.
You should be able to get the ring or fine jewelry that you really want. That’s why we offer two great options for financing your purchase.Affirm FinancingThis option includes a quick and simple process to see if you’re approved, and several options for paying over time. Affirm is flexible and allows you to see exactly how much you’ll pay each month. Learn more.PayPal Credit ®If you are a regular PayPal user and plan on paying off the loan within six months, this is an excellent option. You can apply for purchase protection, and you won’t accumulate interest for six months. Learn more.
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