nice ring BUYER BEWARE
Diamond Nexus return policy: They indicated if I did not like my ring I could return within 30 days. Well I returned the wedding band and guess what? After paying $1400+ dollars on my visa they only return $714 and said for the balance they gave me store credit. Wait a minute now I paid using my visa and returned before the 30 days. I should have received a full refund for the cost of my ring. I am going to write to BBB on this. I do not recommend DIAMOND NEXUS IF THEY ARE NOT WILLING TO STAND BY THEIR REFUND POLICY. IF THEY ARE TO GIVE STORE CREDIT ON REFUNDS THEN THIS SHOULD BE STATED IN THEIR POLICY COPIED BELOW. I AM EXTREMELY DISSAPOINTED AND I HAVE A TRANSCRIPT OF THE REPRESENTATIVE STATING THAT IF I DIDN'T LIKE MY RING I WOULD GET A FULL REFUND. HE LIED TO ME. I WILL POST EVERYTHING ON BBB AND FACEBOOK. I KEPT THE ENGAGEMENT RING HOWEVER THE WEDDING BAND WAS TOO BULKY AND WIDE COMING DOWN TO MY KNUCKLE. I AM UPSET AND HAVE BEEN TRYING FOR TWO MONTHS TO GET MY REFUND OF $693.20. I FEEL COMPLETELY TAKEN ADVANTAGE OF WHEN I WAS A BIG ADVOCATE FOR DIAMOND NEXUS. I WANT A REFUND ASAP OTHERWISE I WILL HAVE TO CONTINUE TO SPREAD THE WORD ON HOW DIAMOND NEXUS DOES NOT UPHOLD THEIR GUARANTEES.
** Diamond Nexus Response:
Hi Tamiera - I believe this has been explained to you already but I do want to clarify for you or any new customers that find themselves in a similar situation. The portion we did not refund you was because it was part of a trade-up. As we clearly state on the website: Trade up purchases are excluded from the return policy. Upgrades may be exchanged; please see our exchange policy for details. This is why you received the store credit so you can exchange it for something but couldn't get a full refund.
Please let me know if you continue to have any questions about this and I'll be happy to help.