DN was having a sale at the time. I called to order the ring and send it for the semi custom design. DN would not honor the sale price. So I paid full price for ring. Then I was charged for the sapphires. When I asked if the now lose clear stones would be sent in my package they laughed and said no I forfeit them upon the semi custom design.
While the ring was stunning, I feel as though the process is completely flawed.
*** Hello, I deeply apologize for the miscommunication but looking at your order it looks like we special cut sapphires to the size needed to fit the Gwyneth and that is where that non-negotiable price came from. While we offer stone color changes all of the time, this case was more custom. Also with all of the stone color changes we do, we never send the 'extra' loose stones as that is not really a common practice at any retailer. Again, we deeply apologize for the miscommunication. -Customer Care Advisor ***