Customer Reviews

A very happy fiance!  by A Believer in SoCal on 4/28/13

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I was proposed to this morning with the Valencia ring and matching band. The pictures do not do it justice! It is by far the most stunning piece I have laid eyes on! I was dismayed to find the chain jewelery stores had the same ho-hum rings and far too $$ for what you get. Plus I was conflicted to buy an earth diamond mined by a company with the unethical treatment of people and not to mention what mining does to our beautful earth. I was perusing online for mined-vs-lab created sites and found DN. I searched & researched and searched some more before deciding on a DN engagement ring. I picked out a couple rings (the Valencia was by far the prettiest) and my boyfriend decided on the Valencia with a princess cut 2.04 ct center, fits perfect on my 6.5 size finger. It is my dream ring and I can't wait until the wedding to wear the matching band, it is just too beautiful not to wear now! Thanks DNL for creating such a stunning piece and the way it was discreetly shipped and the packaging it was nestled in!

Amazing!  by Devin on 4/28/13

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My boyfriend proposed to me with this ring! It took my breath away. Later he told me that he placed his order with a 2 day rush, and it didn't show up after waiting for 2 weeks. He called Diamond Nexus and not only did they put an extra rush on my ring, but they upgraded the size from .99 to 1.24 carats! That's awesome!!!! Thank you Diamond Nexus! My ring is beautiful, and I'm the envy of all my friends!!!

Your ads just made sure everyone knows my ring is fake  by Exposed on 4/12/13

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I just saw my valencia ring in a Diamond Nexus ad - ON FACEBOOK! Given that DNL's premise is that we can all have what look like diamonds without paying the ridiculous price, and that no one will know the difference - I was horrified to see your ad in the sidebar of my Facebook home page this morning. Now everyone who has seen my ring WILL KNOW ITS A FAKE. I had hoped to keep the fact that my ring had lab diamonds in it a secret. DNL should create a design just for ads that wont expose those of us who bought them as having fake stones. :( Sincerely, very embarrassed DNL ring owner

Diamond Nexus Response: We are sincerely sorry for any embarrassment that you feel. That is definitely not our intention with any of the ads that we run on Facebook or the Internet. The Valencia is a very popular ring, and because of this we do like to feature it and have been doing so for a few years, and think that it's a great representation of how amazing our product looks. Again, we are very sorry that you are unhappy with your Diamond Nexus piece, especially because we want people to be proud of their DN jewelry. If you would be interested in upgrading to a different ring, we would be more than happy to help you in doing that. Our Customer Service Coordinator has been made aware of this issue and she looks forward to hearing from you if you are interested in going with a ring that doesn't have such a high profile like the Valencia. She can can be reached at michelle.edwards@diamondnexus.com.

Timeless  by Smiles on 3/31/13

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This ring is so beautiful, People can't stop looking at it .I got it four days ago for my engagement. People stopped me in the store just to ask me about my ring .. I couldn't be happier .. Thank you .. I'm very happy..

valencia  by bruce on 3/21/13

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When I received this ring the stones looked OK however the ring setting looked very fake and way smaller than it looked like in all the pictures. They did refund all my money as promised.


Diamond Nexus Response: Bruce, we are very sorry that the Valencia ring did not meet your expectations. We truly do hope that you will consider us for a future purchase and hopefully one of our other rings will be more to your liking. If you have any questions in the future about any of our other settings, please feel free to speak with one of our Customer Service Reps for further assistance. They can be reached at 1-800-509-4990

Gorgeous!  by Love my beautiful ring on 3/20/13

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I received my Valencia with matching band yesterday and it is stunning. I have been married for quite some time (nearly 10 years) and have always worn a plain gold band because I could not wrap my brain around spending an insane amount of money on a nice-sized diamond, when the price is artificially inflated. I did not even know about the alternatives until I happened upon your website. I did my research, found what I wanted, told my husband and he immediately got it for me. He was so excited that I was so excited! I got the 2 carat princess cut with palladium. I could not be happier. It is beautiful and there is nothing about this ring that is not gorgeous.

So happy....not so happy  by Lora on 2/7/13

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I received this ring back in May, 2012....I was absolutely stunned. It was beautiful. I did notice a slight flaw in the setting of the center diamond. One prong appears to be slightly larger than the other 3. But to be honest I did not want to go a day without my ring. Here I am not even a year later and the center stone has changed color. It does not have the sparkle it did. It seems to have faded and lost its color. And also the center stone is loose and about to fall out. I contact Customer service....only to highly disappointed. When they say the ring has a guarantee and they will replace the stone for free....please be advised that you have to pay to ship the ring back to them and you have to pay for the setting. I feel that they should back their product and repair the ring for free. If its a quality product it shouldn't be an issue. And if you take the ring elsewhere for sizing it voids your warrenty...but they charge $50 to size a ring down. My jeweler will size anything I take their for free!!!


Diamond Nexus responds: Thank you for your purchase from Diamond Nexus. We want to assure you that we do stand behind our products and offer free stone replacement for life, though any work to the metal is possibly going to incur a small charge. All of our rings are handmade so if there had been a small prong difference and we could inspect the ring, we would be able to let you know if it could be fixed. Some slight variations are too tiny to try to fix, if it is under a mm different. The naked eye wouldn't be able to see these small of differences. The stone becoming loose in your setting sounds like it is due to a prong becoming loose, which is from normal wear and tear. Customers do pay for metal work as we do not cover these types of things for life. All jewelers charge for metal work to be done, even sizing. We do however, cover sizing and defects for the first 30 days of purchase. Once outside of this time frame, regular wear on the ring can happen. The stone itself, if not cleaned and kept from elements like hair products, lotions and soaps can develop build-up on the surface that is easily removed with a thorough cleaning. We will be happy to inspect the ring, clean and repair it for you. Please contact us here at 1-800-509-4990 to speak to a representative if you have any further questions. All of our information on customer service issues is found here on our website as well: http://www.diamondnexus.com/customer-service-sizing-and-repairs.html

Once the ring has been thoroughly cleaned, in an ultrasonic cleaner which is what we use and has had the prongs tightened, we know it will be 100% good as new and to your satisfaction. Please let us know if you have any other concerns. But sending the ring for repair occasionally is something that may need to happen, as rings are worn daily and exposed to different elements.

Happy but disappointed   by Tessa Z. on 1/23/13

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I've been married 4 years in June. When I saw the ring my husband chose I was stunned at its beauty, I still am. Everything about this ring has held up incredibly well with the exception of the main diamond. My husband chose the princess cut 1.95 size. It's perfect! Within the first year I noticed scratches and a small chip on my center stone. So sad. I know there is a lifetime warranty on the ring so I can have it fixed at any time. What I don't like is that I have to pay to ship the ring back to be fixed because of the poor quality of the diamond they produced. That sucks! From what I know diamonds are not suppose to get scratched since they are one of the hardest materials on Earth. So why do I have to pay to ship it back? I believe Diamond Nexus Labs should take care of that.

Diamond Nexus responds: We are sorry to hear that your ring has been damaged and we would be more than happy to repair it for you. We do honor free shipping and work within the first thirty days of purchase and outside of that timeframe, customers are obligated to pay their own shipping to us. Depending on what has happened to the ring, there is a small charge for any prong work that may need to be done and metal refinishing, due to natural wear and tear. Replacement stones are always free for life. Please send the ring to us for the repair and we will happily correct any issues for you. Here is the link to repair information on our site:http://www.diamondnexus.com/customer-service-sizing-and-repairs.html

Flawless  by Skeptic no more on 12/24/12

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Initially a skeptic of lab created diamond stimulants, purchasing the valencia completely changed my mind. The reaction alone was worth it! My now fiancé is completely blown away by the workmanship, quality, and actual size of the stimulant. My own experience was wonderful as well. My rep, Missy was very responsive to all inquiries, and I received the ring in a timely manner. The package that it came in was very discreet, and the box that held the ring was beautifully made. I will definitely order from Diamond Nexus again.

Very Happy!  by Catherine on 12/21/12

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I was looking for a vintage, low-set, stand alone engagement ring. I chose the valencia because of the split band; I thought this would create enough width that I could wear it without the wedding band. I got the 1.03ct round center, and it is beautiful! The ring is a lot more dainty than I expected, and I may end up ordering the matching band eventually. I was taken off guard by how shiny the gold is due to all the milgrain and scroll work. Basically, since I wasn't able to try it on and had to go off of the pictures alone, the setting looks much shinier and daintier in real life than I expected, but it is still beautiful and I'm very glad I chose it! We bought it to replace my real rings that were lost, and I kind of wish we had just bought this one in the first place! I was concerned the stone would look fake, but it doesn't at all!