Customer Feedback

Diamond Nexus Reviews 2011


  • CUSTOMER REVIEW

    Hi Chris,
    I just wanted to pass along how helpful Blake was to us in getting our order to us last week. The customer service was top notch...and we really appreciate it. He took the time several days in a row to keep me posted on where my ring was in the process as well as giving me a credit for waiting longer than I was expecting to wait, and arranging for Saturday delivery. That seems to me to be the definition of above and beyond, and we are thrilled with the ring! I hope recognition will be given to Blake for his efforts!
    Sincerely,

  • CUSTOMER REVIEW

    Just wanted to say 'Thank You'.  I was very skeptical about this whole simulated diamond concept.  Let me tell you how pleased I am with the quality. This is the closest to a real diamond I have ever seen. It is not yellowish in color as is moissanite and is not blurry like the Absolute stones.  Thank you again.

  • CUSTOMER REVIEW

    I am writing to let you know what an amazing job you have done! Almost too good to be true! You have just created I am sure another customer for life! I would like nothing more than to have every diamond I wear created by you.  In shock,
    -Sabrina C., United States

  • CUSTOMER REVIEW

    Hi, Looking forward to receiving the earrings.  P.S. I'm very satisfied with the diamond studs that I had received in the first shipment. They are beautiful.
    -A. L., United States

  • CUSTOMER REVIEW

    Jeremy, Thank you!  I will be giving it to her in the next week or so and if it is too small I will let you know.  Again, thank you so much for all your help and the ring is absolutely amazing!
    -Mark D., United States

  • CUSTOMER REVIEW

    Hello Jeremy, Thank you so much for the pictures as well as the information you provided, both are extremely helpful and we appreciate it. I can not wait to get my new ring, and i will be sure to keep the paperwork that comes with it so we can order the band if need be! A million thanks!!!
    -Lisa M., United States

  • CUSTOMER REVIEW

    I ordered the First Love ring from your company a few weeks ago...I was scared about the quality I would be getting.  I guess I was like a lot of your first time customers, still hung up on the 'it.s-not-really-a-diamond' thing...well, let me say YOU HAVE MADE A BELIEVER OUT OF ME!!!  I have NEVER seen a more beautiful stone in my life!!!  I have never seen a diamond or moissanite or any other 'precious' stone that can even come close to the beauty of this one!!!  I am so excited that there is FINALLY an economical and SENSIBLE alternative to the overpriced, overvalued, overplayed, over-emphasized, over-exaggerated, over-the-top diamond business!!!  Thank you so much for making this product available to me...I WILL DEFINITELY BE SHOPPING WITH YOU AGAIN!!!  Respectfully Yours,
    -Barbara Q., United States

  • CUSTOMER REVIEW

    I just wanted to let you know that I received my order today and I can't tell you how happy I am with it.  I ordered a 1.03 ct solitaire and it is breathtaking. I can't take my eyes off it and I am so thrilled. I own nice diamond jewelry but this leaves it in the dark. The ring is just perfect and I will always treasure it and enjoy it. The service I received from Diamond Nexus has been flawless, and my ring arrived in the most beautiful packaging.  I can't wait to order from you again, it has been my pleasure .Your jewelry is stunning. Thank you.
    -Lisa H., United States

  • CUSTOMER REVIEW

    Dear Diamond Nexus!  I just received my first purchase of a ring from your company and am amazed at your product. I was not expecting the beauty of the stone as well as the craftsmanship and quality of the setting. Please count me as a loyal customer. I showed the ring to a young couple who are looking for their wedding set, but have little money at this time. They will be contacting your company soon because, with your product, they can actually afford custom work. Thank you so much.
    -Tania L., United States

  • CUSTOMER REVIEW

    I was trying to put in a catalog request, but I am not sure it went through??? Here is my info if you could please send me a catalog or a few if you have extra. The one you sent me with my order is being passed around among my friends....They are soooo jealous of my gorgeous Devon bracelet and the 3 carat earrings. And they all plan on placing an order with you if they haven't already :)  I am going to place another order with you very soon....I am going to order a wedding band and engagement ring and put my real diamond ones away for my children when they get older.  Thanks so kindly....See you all soon!  Cheers!
    -Melissa E., United States

  • CUSTOMER REVIEW

    Hi Jeremy!  Thank you very much for sending me those photos!  You truly went above and beyond and I appreciate it!  I have to say I am really impressed with your customer service thus far.  I recently purchased a DNL Tiffany solitaire from you guys and I sent it back for a full refund...not because of the piece itself, but because I wanted something a bit larger and I am still undecided on which setting I want.  You have been completely great about everything and not only did you give me a full credit back for my purchase, but you actually issued the credit on the SAME DAY that you received the ring back from me!!!  I was especially impressed on how fast you credited my account because you didn't receive the ring until 2:00 p.m. that same afternoon!  I will be ordering again before the week's out, but I wanted to thank you again for all of your help and congratulate you on amazing customer service!
    -Reenie P., United States

  • CUSTOMER REVIEW

    Thank you so much for the prompt service, the packaging was divine and the chocolates a lovely thought.  My ring is beautiful, and I will be back for some other items soon.....
    -Judi W., United States

  • CUSTOMER REVIEW

    Thank you for your correspondence, Jeremy, and feel free to use any of my words as feedback on your site. After all, I know I wouldn.t have purchased my diamond had I not read the responses of others. I.m glad you had it up for all to see. Keep up the great work! My best,
    -Kate A., United States

  • CUSTOMER REVIEW

    I received my ring this morning and what a BEAUTIFUL surprise! Yes, I ordered it so I knew it was coming, but I was thrilled to open the box and see a catalog, pretty ribbons and colors and boxes and Godiva too! My ring is almost too perfect if that's possible; it'll take me a few days to not feel like my ring is too flashy for me, ha! My husband helped me pick it out since it.s a replacement for a diamond engagement ring I lost a year ago, plus since we've been married a few years it doubles as an anniversary ring.  I'll always wish I still had my original diamond ring because my husband picked it out and proposed to me and I loved it, but this lab-created ring has more Wow! factor.  Now I'm thinking a pair of earrings would go nicely with this ring.... And I have a catalog to browse through, how convenient!  ;-)  Take care, thank you.
    -Tania Y., United States

  • CUSTOMER REVIEW

    I am totally blown away! This ring even out does the 1 1/4 carat I was looking at at Kay Jewelers, and I saved soooooo much money! I will be ordering again, I think I need earrings next. Thank you Diamond Nexus for a beautiful ring to cherish for years.
    -Eleanor K., United States

  • CUSTOMER REVIEW

    Today I received my loose stone, and it.s more beautiful than I imagined it could be. I immediately ran out to my jeweler who swapped my old stone for the new one on my lunch hour, and even HE was impressed with the quality and cut! He said it was the finest quality man-made diamond he had ever seen. To fool a trained eye is something to be proud of. My real, heirloom diamond is tucked safe away in a safe deposit box, and I never thought I could find something that so closely resembles it. Your work is understated. I hope I never have to replace this stone, but if I do . I.ll be back!  I will recommend you to my sisters, who also have heirloom diamonds awaiting their engagement rings. But other than that, I.m keeping your stones a secret!!!! Sorry!  Thank you for brightening up my life today.  Regards,
    -Kate Riley, United States

  • CUSTOMER REVIEW

    Just wanted to let you know my wife got her earrings and was very happy with them. Your presentation with the candy was very nice. The retail diamond industry in America has always bothered me with their pricing and methods. What most people don.t see is the other end of the line. A lot has been said lately about conflict diamonds. Nobody talks about the living and work conditions of miners themselves in places like Botswana and South Africa. Not to mention the fact that right now in the Congo there are slaves being used to work the rivers for diamonds. Many of these slaves are children; these slaves are fed by decimating any species of animal available for miles around, to include gorillas in NE Congo. I have seen this with my own eyes. I spent 14 years in 3rd Special Forces group, a lot of the time in Africa. Now I work as a military contractor. Last year I worked in Rwanda and the Congo. I have seen the diamond business from both ends. Your alternative is a good one as far as I.m concerned. I.m working in Iraq now, based in Kuwait. I.d like to buy some loose stones and have custom work done here. I can.t justify buying diamonds so again, thanks for providing a very beautiful alternative. I haven.t seen those earrings myself but my wife was happy and that.s good enough for me. Thanks.  Sincerely,
    -Charlie J., United States

  • CUSTOMER REVIEW

    I recently made my first purchase of a [Diamond] Nexus product. I must say the earrings ordered for my wife were everything your website promised.  She was delighted with them. And, although I was a bit tardy in placing the order for a Valentine's Day gift, you saw to it that it was delivered in ample time. Thank you very much.  The packaging was also beautiful, multiple boxing, with bows, to say nothing of the Godiva Chocolates. You made me look very good. In this day and age one is unaccustomed to such excellence in product and service.  My wife and I are 85. We have a 60th wedding anniversary in April. I cannot imagine that she has put up with me that long.  Regards,
    -Ray B., United States

  • CUSTOMER REVIEW

    I had to write to say how thrilled I was to receive my fabulous diamond stud earrings yesterday, just a week after ordering them from the other side of the Atlantic!!  The presentation was so stunning, I felt truly loved, even though they were a gift from myself. As a resident of the UK, this kind of service is utterly exceptional, as was the quality of the diamonds!  Having read so many of the gushing testimonials prior to ordering, I felt sure I would not be joining their ranks--how wrong can you be!  Being a woman of a certain age, I felt very brave having my ears pierced for the first time, and always said I would only do so for at least a carat in each ear.had I known that this was possible for the price I paid, I would I had done so much sooner. My next order, (for there will be many, many more orders) will be for considerably more than the 'one carat in each ear'.  The great thing is these diamonds are so totally ethical as well. I can't honestly say I am going to tell all my friends about you.not straight away at least.I just love knowing that they envy the jewelry!!  I can't even wear mine just yet, 6th March being the point when I can take out the studs with which my ears were pierced just 4 weeks ago.
    -Patricia G., United Kingdom

  • CUSTOMER REVIEW

    I am already working on my custom made ring, being the present my husband will give me for my birthday - he is also totally in awe of your product.  For any others looking to order from the UK, all I can say is waste no more time  - the sooner you order, the sooner you will be thrilled and delighted!  I'm off to eat my chocolates!  Once again, many thanks and I will be in contact again very soon!!
    -Samuel S., United Kingdom

  • CUSTOMER REVIEW

    Dear Jeremy, I got my Pomp & Circumstance ring and I just love it!! It is as fiery and brilliant as my Fever ring and I couldn't be any happier!!  (Well, that's not true, I could be a lot happier once I buy myself a princess diamond tennis bracelet!)-- I am so happy to have done business with your company, the customer service is incredible and so are the quality of your stones and you have a customer for life with me.  (I think I may tell my very best friend about you so when her husband wants to upgrade her tiny solitaire he can do so with a lot less money and a very beautiful stone!!)  Everyone else, including a jeweler that I work with thinks that all my pieces of jewelry from you are the real deal and I intend to leave it as such!!  You are a very great employee of Diamond Nexus and I am so happy that you helped me to finally get the sparkly ring that I have wanted for my right hand.  I love this ring!! It is everything I had hoped it would be.  God bless you and thank you so very much, I just got diagnosed with oral cancer and had to have a lesion removed as a result and have had one of the very worst days of my life and when DHL showed up with my ring and I opened the box, I couldn't help but smile and be happy! (Thank you so very much sir) Have a super weekend!!
    -Amy W., United States

  • CUSTOMER REVIEW

    Sheri, Thank you so much for your help and advice. It.s good to know that professionals like you are willing and able to give a hand. I got the document that you sent and have told DHL to return the product. I.ll be watching the credit to be posted to my account on-line. If it does not show please give me a call.  Once it got there I wanted to go more in detail of what needs to be on the three stone ring and then later (much later) go over what needs to be on the shadow ring. Thanks again! Semper Fi!
    -Staff Sergeant B., United States

  • CUSTOMER REVIEW

    Kay, Thank you for your help today on the phone. I.m looking forward to getting my new order. Again, I want to tell you that I.m very impressed with the quality of your product and the packaging and presentation are superb!  Again thank you for your help and your thoughtful personal service.you were great!
    -Diane R., United States

  • CUSTOMER REVIEW

    Kay, Thank you for taking all the trouble to get us what I wanted!! I do so thank you!!  Kay, a hundred million times, thank you. The diamond is beautiful, which means a great deal to me. You have been through a lot of hassle over this ring set, and you haven.t been ugly about it one time. Thank you so much. I don.t know how much they are paying you, but it isn.t enough. You are a tremendous asset to DNL, and I sincerely hope they appreciate you for dealing with all this. Thank you again from the bottom of my heart.  Most sincerely, customer for life!
    -Phylissa G., United States

  • CUSTOMER REVIEW

    I can.t thank you enough Kay. You are a wonderful associate and your company should be very pleased to have you on board. You have done a fine job on the customer service end of this whole transaction. I can.t wait to see the ring.
    -Pam D., United States

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