Customer Feedback

Diamond Nexus Reviews 2009


  • CUSTOMER REVIEW

    "Dear Mr. Marasco, I have come over with my family to join my sister Eileen Y. for Thanksgiving. At this time she gave me the ring that you have worked on, replacing the center stone.  I am really delighted with the result. I know that it will give me a great deal of pleasure in years to come.  I would like to thank you for your attention and care.  Kind regards,"
    -Margaret H., United States

  • CUSTOMER REVIEW

    "Justin, This did come through!!! Thank you so much for all your time and effort you spent with me yesterday. You made this experience very pleasurable and you made me feel at ease doing business with a company I know little about. I am so excited to see the end result and cannot wait to happily wear my ring again. Because of my experience with the other company I have been so turned off by purchasing another man made diamond. However, your prices along with your outstanding customer service did the trick to turn me around again.  I feel so good about what my husband and I did for my sister, to watch her and her husband sacrifice their whole life for kids not ever thinking of themselves and then my husband and no kids always thinking about ourselves, giving my brother-in-law my diamond seemed the most natural thing to do. I have no regrets what so ever. Because of your product I can continue to wear my ring with my sister and family members ever knowing the truth behind my sister.s anniversary present from my brother-in-law and the fact that I can keep my diamond in the family and know my sister will pass it on to her eldest daughter one day. wow, too cool for school!! Anyway, enough of this boring chatter. I would like you to send this email to whoever you report to so they know what a wonderful choice they made hiring you!"
    -Tricia S., United States

  • CUSTOMER REVIEW

    "Just to cover our conversation earlier, I am looking to replace the diamond only, with one of yours at 1.25 carats. I am sure I don.t need to tell you that the genuine diamonds on either side I do not want disturbed. The platinum prong setting should be fine it is only a year old. It was re-done when I had purchased the Russian brilliance. Again, thank you for making this a better experience for us.  Best regards,"
    -Tammy H., United States

  • CUSTOMER REVIEW

    "Dear Diamond Nexus Labs, I just want to say a big THANK YOU for your products and services. I purchased a 2.4ct Tulip-set Princess Cut ring last year and have been thrilled with it ever since! My boyfriend had suggested that we start looking at rings (which actually meant that I would look, then let him know what I wanted), and I began to do a lot of homework. As I sifted through all of the information out there about real vs. synthetic diamonds, I was appalled to learn the harsh truth about mined diamonds and some of the atrocities that are funded by them. It was also an eye opener to learn that many diamonds are artificially enhanced to increase their 'value'. After learning all of this, I began to look into synthetic diamonds. At first, I was very skeptical about ordering something as important as an engagement ring over the internet. However, I am very thorough, and also looked Diamond Nexus Labs up through the Better Business Bureau, and found nothing negative. I was also impressed with your guarantee, as well as all of the positive feedback posted on your site.  Suffice it to say that I am so glad I took a chance and purchased my beautiful ring from you! A normal response from someone who sees it is something like, "Oh my God, that is GORGEOUS!" I just smile and say thanks. I would (and have) highly recommended you to close friends.  Thanks A Million (without costing a million),"
    -Carri Yoakam, United States

  • CUSTOMER REVIEW

    "I received my ring and it is beautiful.  I love it so much that I wish I had ought the 2.04 carat instead of 1.67.  May I return my ring and pay the additional amount to get the 2.04 carat?  Thank you,"
    -Donna W., United States

  • CUSTOMER REVIEW

    "Thank you.  I will let you know if this works.  I love the set and all my other pieces that I have purchased from you."
    -Glenda C., United States

  • CUSTOMER REVIEW

    "My ring is BEAUTIFUL!!!!!   I set the stone (for guarantee purposes) with my jeweler overseeing and instructing.  I make my own jewelry, but I wanted to make certain it was set EXACTLY right.  It REALLY sparkled in Church!!!!!!!  THANKS!!!!!!!!!"
    -Kathee F., United States

  • CUSTOMER REVIEW

    "Thank you for the prompt delivery; my wife loves the earrings.  She has enjoyed looking through your accompanied catalogue; I am sure I will be ordering before the year is up.  Take Care."
    -Ken M., United States

  • CUSTOMER REVIEW

    "MY BEAUTIFUL, STUNNING, GORGEOUS RING ARRIVED YESTERDAY. I WAS SKEPTICAL AT FIRST...NEVER, NEVER AGAIN. IT IS ABSOLUTELY THE BEST PURCHASE EVER. I HAVE A THREE STONE MOISSANITE, BUT THIS IS FAR BETTER. I CAN'T WAIT TO BE ABLE TO PURCHASE EARRINGS AND SOME OTHER ITEMS. THANKS FOR BEAUTIFUL QUALITY IN EVERY WAY!  SINCERELY,"
    -Donna B., United States

  • CUSTOMER REVIEW

    "Hello-Last April (I believe) I purchased a 6 prong Tiffany set princess cut solitaire engagement ring w/matching band in white 14k gold. Thankfully she loved it and said yes!  My question is this, can I purchase another matching band?  She has decided that she would like a band in front and behind the engagement ring and likes the classic simplicity of the band that accompanied the Solitaire ring.  Please let me know if this is possible and what the cost would be. Thank you! Oh, and your diamonds ROCK!!"
    -Kristopher J., United States

  • CUSTOMER REVIEW

    "Hi, I have received the Coventry Cocktail ring and it is amazing.....So much better than I imagined, I would recommend you to anyone considering I bought from the UK I was a little nervous but no more. IT'S LOVELY.  Many thanks."
    -Dawn N., United Kingdom

  • CUSTOMER REVIEW

    "It never fails that I ask a question and it is unerringly answered. The ring was delivered two days ago and it was completely beautiful. Thank you very much."
    -Matthew W., United States

  • CUSTOMER REVIEW

    "Hi George, I am pleased to report that I did receive the platinum ring today, it is absolutely beautiful. I am very pleased both with your customer service and product.  Have shown it to a few people in my building and they are absolutely overwhelmed...one of my neighbors even started crying!  I look forward to a long and productive relationship."
    -A. U. , United States

  • CUSTOMER REVIEW

    "The description of your jewelry is far more humble than it should be. Great work! I will be buying much more jewelry from you."
    -Dean D., United States

  • CUSTOMER REVIEW

    "Good Afternoon George, A couple of weeks ago, I ordered a Boucheron Millennium ring from you which I had customized with a princess cut stone vs. the round brilliant cut. I received the ring today, and am floored by its beauty.  Being a very educated diamond person, I was skeptical at best, but figured I would give it a shot due to the money back warranty through DNL.  This ring is among the finest looking pieces of jewelry that I have ever held.  I could not be more impressed with your product. I could write pages about the beauty of this ring and the stones within, however I think WOW sums it all up better.  FYI, the pictures in your literature and on your website do not even come close to doing this product justice."
    -Jameson D., United States

  • CUSTOMER REVIEW

    "We are quite surprised at the quality, brilliance, and overall beauty of the stones. Now that we are comfortable with the quality of the stones, we will be contacting your custom design center in order to have something special made."
    -Joshua R., United States

  • CUSTOMER REVIEW

    My comment is about my previous order. WOW! This is the BEST simulated diamond I have ever seen! I put my earrings next to my $12,000 ideal cut D VS-1 diamond, and the earrings "scintillated" just as much as my diamond did! You bet I will be back for more and more and more!! INCREDIBLE!!
    -Jill H., United States

  • CUSTOMER REVIEW

    "Justin, This did come through!!! Thank you so much for all your time and effort you spent with me You made this experience very pleasurable and you made me feel at ease doing business with a company I know little about Because of my experience with the other company I have been so turned off by purchasing another man made diamond, However, your prices along with your outstanding customer service did the trick to turn me around again. I feel so good about what my husband and I  did for my sister, to watch her and her husband sacrifice their whole life for kids not ever thinking of themselves and then my husband and no kids always thinking about ourselves, giving my brother-in-law my diamond seemed the most natural thing to do, I have no regrets what's ever.  Because of your product I can continue to where my ring with my sister and family members ever knowing the truth behind my sisters anniversary present from my brother-in-law and the fact that I can keep my diamond in the family and know my sister will pass it on to her eldest daughter one day...wow too cool for school!!  Anyway, enough of this boring chatter. I would like you send this email to whoever you report to so they know what a wonderful choice they made hiring you! Best Regards,"
    -Tracey B., United States

  • CUSTOMER REVIEW

    "I received our ring and it looks great.  I am very happy with your service and product.  I will use your company again and again. Regards,"
    - Kent B., United States

  • CUSTOMER REVIEW

    "Received my ring today and it is gorgeous. More beautiful than expected. Thank you so much for rushing my order and getting it to me in time to take my trip for Thanksgiving."
    -Linda S., United States

  • CUSTOMER REVIEW

    "I received my Tiffany-set emerald-cut ring today, and it.s absolutely AMAZING!!! I can't take my eyes off it! I'm 100% satisfied with it, and I plan to tell others about your products. I'll also be placing another order in the future! I love my ring! Thank you so much!!!"
    -Diane R., Canada

  • CUSTOMER REVIEW

    "Dear George, I apologize for not sending you a proper thank you sooner. But I now take this time to express to you and everyone involved in the selection and setting of my stone how elated I am at the results. My ring is outstanding. The finished ring far surpassed my expectations. The quality of your stone is brilliant. The trust factor was of most importance to me, but you had that in the bag with our initial conversation. My ring has been scrutinized by the most difficult of critics, only to realize that they had no doubt that the beauty before their eyes was a real diamond. Everyone comments on the brilliance and the color. They have gone as far as to ask if the stone is D on the color scale, without hesitation I say- YES. After all, it is according to the DNL charting. I've already sent friends to your site. I wish you the very best. Sincerely,"
    Jennifer C., United States

  • CUSTOMER REVIEW

    "George, I just wanted to let you know that I received my ring today and I am so incredibly happy. It is absolutely beautiful and I was overwhelmed! It is exactly what I wanted and the quality and detail is amazing. I just can't say enough about how much I LOVE it and how easy this process was. You were wonderful and I really appreciate all of your help. I look forward to talking with you again this Spring and ordering my wedding band! Again, I couldn't ask for more! Thanks. Warmly,"
    -Marne N., United States

  • CUSTOMER REVIEW

    "The ring arrived this morning and I think that it looks wonderful. I am quite sure that my sister will think the same thing too. I think that the clear stone does the setting more justice that the stone that you removed. Thank you for all your help and also for getting the ring completed for me in such a timely manner. I truly appreciate the service that I have received and would be happy to do business with you again if the need arises. Sincerely,"
    -Eileen Y., United States

  • CUSTOMER REVIEW

    "Hello George, I want to thank you very, very much for your assistance in placing your DNL stone in my engagement ring, and for having it delivered so promptly. Please feel free to use this email as a testimonial for your service. The ring arrived today and it looks exactly like a real diamond to me!   I am so thrilled that we did not spend thousands of dollars that can now go towards our mortgage! I will be ordering a second loose DNL 'diamond' as an insurance policy in a couple of months, and I plan to buy more jewelry from your site in the future. Many, many thanks for your wonderful customer service and quality product. Best regards,"
    -Julia D., MBA, United States

  • CUSTOMER REVIEW

    "Hello Sheri!   My ring is gorgeous and the stone is a perfect size!  Thank you so much for all your help and assistance through the entire selection process.   Did we go through enough rings or what?  The chocolates and packaging are plus- very nice touch. You have been a champ to work with and I appreciate it.  Will highly recommend you.  No doubt you are tops when it comes to customer service!  Have a blessed Holiday season and be sure to look me if you ever get to Pella ...We'll go have a glass of Leaping Horse Merlot, on me! Thanks again! All the best-"
    -Kim B., United States

  • CUSTOMER REVIEW

    "Hello, I recently purchased your millennium collection Carrera engagement ring and I must tell you that it is by far the most stunning ring I have ever seen. When I opened the beautiful cherry wood box, I was amazed in the rings beauty and glamour. I have been shopping around for the perfect ring for months, searching jewelry stores and online. First, your customer service has no compare, easy and helpful. Second, your sales department did not try to confuse or glaze any subject matter; they were honest and sincere in their ability to help me make my decision. I found the entire experience a true delight. Thank you for a magnificent ring that will make my fianc&éappy for an eternity. Warmest regards,"
    -Frank P., United States

  • CUSTOMER REVIEW

    "Hi, We ordered one of your stones as a placeholder until my fianc&éound her 'perfect' diamond.  After it arrived she changed her mind: she doesn't want a 'real' diamond: she loves the one we bought from you and says that no amount of money could buy her a prettier one.  Maybe I'll take the money I saved and buy her a nice car for a wedding gift. She's taken it to a few very high-end jewelry makers to find a mounting and none of them knew it was manufactured until she told them.  One didn't believe her: they thought she was telling them that to discourage theft: they sternly told her they'd know a 'real' diamond from a 'fake' and assured her that they'd never lost a diamond. We couldn't be happier with either your customer service or your products.  We've already recommended you to others who want diamonds and will continue doing so. Thanks!"
    -Michael O., United States

  • CUSTOMER REVIEW

    "I just wanted to give you something for your testimonials page if you wanted to use it. I JUST received my Incarna ring a few minutes ago.  I'm amazed at how incredible it is!  When I was researching your website, I was skeptical, as I'm sure a lot of would-be-buyers probably are.  But being young, and having bills to pay and a marriage to plan for, the price was defiantly enticing for me.  In the end it was the triple guarantees that tied me in, I figured why not?  Well, it.s gone above and BEYOND my expectations.  I never imagined that I would have something so wonderful and breathtakingly gorgeous.  I'm almost embarrassed and I'm sure it will take me a little while to get used to wearing it!  For anyone who's on the fence about DNL, go for it!  You won't be disappointed!"
    -Tess M., United States

  • CUSTOMER REVIEW

    "Hello, We received the loose stone (1.59ct. Asscher) this morning, and it.s absolutely gorgeous!   We compared the stone in indoor and outdoor lighting, and we're really happy with the quality of it, the size, and its unique shape!    I'm waiting for the palladium setting to come in (sometime this week or next week), and then I plan to send the setting and the loose stone to DNL to be set. Thanks,"
    -Jennifer B., United States

  • CUSTOMER REVIEW

    "Dear Justin, Just received my rings.OH MY GOD!!!  I can't thank you enough.  They are absolutely GORGEOUS!!  One of the men here at work is already looking for his wife's next gift.  I can't thank you enough for all the help I received from you and Kay.  I WILL be placing another order very soon. YOU GUYS ARE AWESOME!!!! I AM SHOCKED AND THRILLED AND SOOOOOO HAPPY!  Several of the women in my office have already been looking at your site and getting ready to order too.  Wait till they see them in person!  Wow. Thank you sooooooooooooo much."
    -Pam K., United States

  • CUSTOMER REVIEW

    "Hey Kay, I just wanted to say THANK YOU so much for my engagement ring.  My fiancépent $18K at Christian Bernard and the center stone kept coming lose, 5 times.  We finally heard about you guys from one of my friends and now I have the Millennium Collection Princess Cut Center Stone Cocktail Ring.  I'm getting compliments left and right.plus I love it.  I am definitely getting my wedding band from you guys. Thanks again."
    -Kenise E., United States

  • CUSTOMER REVIEW

    "George, I received my Angelix ring this weekend and it is absolutely gorgeous!  My mother was hot on the phone calling my aunt with the news.  She said 'You are not going to believe the gorgeous ring that John bought'   Thank you for your advice which helped me to choose that setting.  It is indeed a dainty and classic design.  After I lost a $5,000 diamond pendant, and suffered a significant rate hike in my insurance, when I made a claim to replace it, I decided that, never again, would I spend thousands of dollars on diamonds.  One of the testimonials that I read on your site is quite true.  Don't buy an outlandish size stone, buy one that is believable.  Your jewelry is gorgeous and I am so happy to have a 2 carat engagement ring for under one thousand dollars!  My next plan is to buy a Diamond Nexus pendant and earrings so I can put my real stuff in a safe deposit box.  Thank you again and I will be a return customer."
    -Ann M., United States  

  • CUSTOMER REVIEW

    "Hello, Kay, The ring got here at about 3:30, but we had company over so I couldn't look at it until now. W O W! ! ! !   It is unbelievably beautiful.  Not only are the stones first class, the gold work shows real pride and craftsmanship and on top of that the customer service was above and beyond the expected.  You have the essential ingredients of a successful business a top notch product backed by excellent service. I've bought my share of diamonds in the past and always resisted the simulants as the workmanship was substandard.  You have cured me of a very expensive habit!! Thanks again."
    -Paul T., United States

  • CUSTOMER REVIEW

    "Good morning Sheri, I realize it.s been over a month since I received my ring. It's so beautiful I can't stop looking at it! Thank you for all your assistance with helping me choose the ring that was right for me. One of my girlfriends said it.s her new favorite ring. I sense just a little bit of jealousy. A co-worker of mine commented that the reason we're having a small wedding is because he spent all his money on the ring....little does she know! I know all future purchases will be through Diamond Nexus Labs. Most sincerely,"
    -Janice N., United States  

  • CUSTOMER REVIEW

    "My rings look great. Thanks for the speedy delivery. Hopefully we will do business with you [again] in the NEAR future."
    -Cathy P., United States

  • CUSTOMER REVIEW

    .Hello Sheri! Hope you are doing well today. Picked up my rings late yesterday at the office and both are lovely!...You are a peach for all your help and patience! You have helped to make the selection process fun! Thanks!.
    -Kim B., United States

  • CUSTOMER REVIEW

    "I have had my 'Timeless' ring for over six months!  Wow is all I have to say.  I thank DNL for making my wedding ring easy, beautiful, and a pleasure to wear. My first two years of marriage, I had four rings in two years because of flaws with each of them.  We bought from a reputable nation wide jeweler and it became a nightmare and a stress.  Finally, I found DNL during a search and as soon as I got my ring, I became sold...forever.  I have not had any problems and when it needs to be clean--soap and warm water!  I am grateful for creating a product that is affordable, safe for people in other parts of the world, and truly quality.  THANK YOU!"
    -Elle D., United States

  • CUSTOMER REVIEW

    "I just wanted to take a moment to let you know that Diamond Nexus Labs has the best customer service! I wish more companies cared about their customers the way you do. There was a mix up in an item I ordered. I called the 800 number and spoke with Sherry and detailed my situation. She suggested I work with Mary and got her on the phone right away. Mary was such a huge help! She went above and beyond to get my order corrected and shipped out within a couple days. I had my wife's birthday gift in hand in record time. Her follow-up phone calls and attention to detail made me feel very comfortable with my decision to buy jewelry from Diamond Nexus. I cannot say enough about the effort Mary and Diamond Nexus put into correcting my order! Thanks again for the best service and the wonderful gift for my wife! And the new packaging is perfect! Now I don't have to wrap my gift! Thanks again Mary and Diamond Nexus!"
    -Casper B., United States

  • CUSTOMER REVIEW

    "WELL, WOW!! SHE IS GOING TO LOVE IT. YOU WERE SO HELPFUL AND UP FRONT WITH ME. I KNOW THAT WHEN I NEED ANOTHER RING I WILL BE ASKING TO TALK TO YOU. I AM REALLY GLAD I FOUND OUT ABOUT DIAMOND NEXUS LABS. I ALSO WISH THERE WERE MORE PEOPLE AS FRIENDLY AND AS HELPFUL AS YOU IN THIS BUSINESS. ALL OF MY COWORKERS LOVE IT AND CANNOT TELL THE DIFFERENCE. I JUST WANTED TO LET THE MANAGEMENT AT DIAMOND NEXUS KNOW HOW GOOD OF AN ASSOCIATE YOU ARE FOR THERE COMPANY. THANK YOU AGAIN. AND I WILL LET YOU ALL KNOW HOW THE PROPOSAL GOES. SINCERELY,"
    -Nicholas M., United States

  • CUSTOMER REVIEW

    "I just wanted to thank you for my beautiful 'diamond!' I've gotten lots of compliments and have decided to order a back up 3.87 tiffany carat 'diamond' in case I ever knock my stone out so I will never be without it! It is wonderful to know that you have such wonderful guarantees in case this may unfortunately ever happen. I will definitely keep ordering merchandise from you. Thank you for your friendly and helpful staff. Sincerely,"
    -Angela J., United States

  • CUSTOMER REVIEW

    "MY WIFE AND I WOULD LIKE TO THANK YOU FOR THE BEAUTIFUL TIFFANY-SET REGENT SETTING ASSCHER-CUT SOLITAIRE RING WE RECEIVED YESTERDAY.  IT IS ABSOLUTELY GORGEOUS!!!!!!!!!!!! WHAT A WONDERFUL ANNIVERSARY PRESENT!!!!!!!! WE HAVE ORDERED YOUR CATALOGUE DISCS AND WILL BE LOOKING FOR ANOTHER RING TO COMPLIMENT IT.  NO DOUBT ANOTHER ORDER WILL BE WINGING ITS WAY TO YOU VERY SOON!   MANY THANKS!   A HIGHLY DELIGHTED"
    -Grahame And Jenny G., United Kingdom  

  • CUSTOMER REVIEW

    "Sheri, I received my ring a few days ago and it is outstanding.  Thanks for insuring the condition and quality were up to company standards."
    -Ernie F., United States

  • CUSTOMER REVIEW

    "Hello: I received my Princess Royale 1.32 Carats Total Weight stud earrings and they are beautiful, thank you for great service and speedy delivery. I shall be buying more. You may use this as a testimonial. Regards,"
    -Chris W., Canada

  • CUSTOMER REVIEW

    "You guys really have the best customer service.   In combination with the quality stones and this service, Diamond Nexus must be doing wonderfully.......:0) Have a good day!"
    -Cindy S., United States

  • CUSTOMER REVIEW

    "My new bracelet is my BIG secret. I am so pleased that I stumbled (Thanks! Google) onto your web site while searching for an impressive, yet affordable tennis bracelet.  I read every word on the web site at least twice, then, led only by my intuition and Kaye, who was most convincing and responded to my concerns as if I was the one customer in the store and she had all the time in the world, I took the plunge and purchased the Devon.  When I opened the box and laid this over my wrist, I thought no one will believe I could own such a magnificent piece of real jewelry.  It took me over a week to work up the nerve to wear it out, and now I don't want to take it off.  Once you see these stones, and the gorgeous heavy 14K gold mounting, you can be certain no one will think 'it.s not real.'  The hearts-and-arrows effect is awesome, even better than described, and the sparkle is very lively under every lighting condition.  In fact, in the dark, my wrist is like a beacon.  And to think I almost paid substantially more for a smaller carat weight bracelet with poor quality 'real' diamonds set in 10K gold."
    -Glenda E., United States   

  • CUSTOMER REVIEW

    "Good Morning George, I just wanted to thank you for the extra effort to get my order to me before my fianc&é birthday. Thank you so much. You have made us so happy. This has to be the best birthday present that she ever had."
    -Kelzie M., United States

  • CUSTOMER REVIEW

    "Thank you Justin for the help!  It was wonderful dealing with such a professional/personable person.  Please give this email to the 'boss' so that they can read what a great job I thought you did and how you went above and beyond your normal responsibilities. Thank you again!"
    -Brandon J., United States

  • CUSTOMER REVIEW

    "Yes. They got here as promised. Thanks. She was thrilled. They REALLY do have a quality look and my wife was also impressed with the packaging. I saw another style that I plan to show her, on your Internet site. We may be repeat customers sooner than I thought.

  • CUSTOMER REVIEW

    She did initially have difficulty with the threaded post; getting them in her ear hole. She said the post was blunt and was difficult sliding through. It may be just something she needs to get use to. The other style I saw was more of a loop with an emerald cut drop, which should not be a problem for her at all. Thanks again for the quick service. You made me the hero."
    -Tim D., United States

  • CUSTOMER REVIEW

    "I just received my ring!  IT IS BEAUTIFUL!  I simply can not thank you enough for working so hard to get it done on time (and I even got it a day early)!  Thank you, thank you, thank you!"
    -Cherrie S., United States

  • CUSTOMER REVIEW

    "Dear (Diamond) Nexus Labs, I wanted to thank everyone who helped make this a reality. My girlfriend and I have been together for quite some time now. We are graduating from college with a great deal of debt and both come from poor families. We both have strong socio-ethical views about life. I was amazed to find out that 'man-made diamonds' were only a fraction of the cost. After ordering the ring and making the mistake of not ordering it faster I spoke with your customer service and they expedited the order! It got here JUST in time! I proposed to my long time girlfriend on the rocks next to the beach in San Francisco on the clearest day ever! Thank you so much. I also wanted to make a suggestion about your advertising. My girlfriend and I both feel that Diamond mining and production are an evil and corrupt business, but diamonds are beautiful and part of our culture. I thought maybe you could market you diamonds to customers that have strong sentiments AGAINST diamond production. You could possibly get the 'hippie' crowd. Just a suggestion. Once again THANK YOU, THANK YOU, THANK YOU. Best Regards,"
    -Alfredo G., United States

  • CUSTOMER REVIEW

    "I was initially very dubious about purchasing 'man made diamonds' as the image of (fake looking) springs to mind, but I received my order today and wow!  Thank you so much."
    -Christina W., United Kingdom

  • CUSTOMER REVIEW

    "Thank you so very very much for your wonderful service and fine quality!  I received my 1.03 carat regent 'diamond' solitaire today and was stunned!  It is so beautiful and there's no one who could pick it up with their naked eye as anything but a beautiful diamond.  Again, my appreciation for your fine work and for a beautiful ring I wouldn't have been able to have otherwise!"
    -Debbie G., United States  

  • CUSTOMER REVIEW

    "Dear Kay, I just received my ring back [from resizing] and it seems more beautiful then the first time I received it.  I missed it so very much!!!  My finger was bare without it!! Daily I get wonderful 'wow' comments on this priceless jewel from everyone who sees it. Your service was simply exemplarily and I thank you so very much Thanks again and you will be my one stop shop for the holidays!!!"
    -Lucie C., United States

  • CUSTOMER REVIEW

    "I wanted to give you feedback Being aware of Management's short attention span, I'll start with the most important. In a world of widespread incompetence and apathy, Kay, of your customer service department, shines brighter than one of your diamond simulants.  I purchased a DNL ring and needed resizing.  A friend of my wife was coming in for the weekend and my wife want to show off her new ring.  With the anticipated resize turnaround time I would have gotten it back after her friend left.  Then I found Kay.  Kay led me through the DNL resize process and personally handled everything at DNL to push it through.  I received the resized ring back so quickly that the mail service guy still remembered my name from the time I sent the ring to DNL.  Kay was so helpful and so enjoyable to talk to that before I knew it, I was reading my charge card number to her for an additional purchase.  Now that's a great employee.  If DNL rewards employees for service above and beyond, Kay should receive the platinum award.  Thank You Kay. Secondly, the DNL diamond simulants are better than advertised.  I did a side-by-side comparison to actual diamonds and they were identical Thanks to De Beers, people don't realize that diamonds are the least rare of all the gemstones and cost a small fortune.  Now, thanks to DNL, we are finally paying what the diamond family of gemstones is worth "
    -John T., United States

  • CUSTOMER REVIEW

    "Ms. Petersen: We just received the ARDEN tennis bracelet via DHL. It is beyond our expectations as for the quality and appearance. The service you provide is excellent and we intend to continue doing business with you in the near future. Thank you and the staff at Diamond Nexus for you attentiveness and quality of service. Respectfully yours,"
    -The Board Of Trustees, United States

  • CUSTOMER REVIEW

    "Order received today, totally unbelievable!!!  We love it! We will be back soon to order more. Thanks,"
    -Melinda (soon to be) B., United States

  • CUSTOMER REVIEW

    "To whom it may concern My boyfriend and I are in college, and obviously on a tight budget. When the topic of engagement was finally broached, I insisted on finding a viable situation that would save money/circumnavigate the rather deceitful diamond industry. From what my boyfriend tells me, your company has been nothing but helpful, and I'd like to thank you all!"
    -Alisa C., United States

  • CUSTOMER REVIEW

    "Dear Diamond Nexus, I received my order yesterday and was very pleased with the ring. I will never forget the smile on my girlfriend when I presented it to her, for as long as I live. Thank you for such a beautiful ring. I will definitely be purchasing from you again."
    -Thomas M., United States

  • CUSTOMER REVIEW

    "Good Morning, Kay! The loose stone was so beautiful; I did not want to do anything to jeopardize the guarantee of the stone or the quality of the stone being compromised with a jeweler that was not qualified to set this diamond stimulant.  As I mentioned previously, the mounting set I sent to DNL has a diamond ring guard and I believe the quality of the DNL stone will compliment the actual diamond setting and no one will be the wiser.  Thank you for your assistance and kindness...that speaks a lot for about you and the character of the company. Have a great day!"
    -Barbara P., United States

  • CUSTOMER REVIEW

    "George, Thank you for the beautiful platinum, Cushion cut ring the ring absolutely represents my sentiments toward my fianc&é
    - Aram C., United States  

  • CUSTOMER REVIEW

    "This is my third order from your website. I absolutely LOVE your jewelry. It is high quality gold with 'diamonds' that are sharper, brighter, and even more perfect than any 'real' diamond looks. I actually LOST my engagement ring and decided to get another, higher carat diamond this time, since they look so incredible. Thank you for continuing to make these beautiful products!!!"
    -Becky K., United States

  • CUSTOMER REVIEW

    "Hi Sheri Just wanted to let you know I received my ring and it is beautiful!! Everybody comments on how pretty it is and I am so happy with it. Thanks again for all your help."
    -Joan B., United States

  • CUSTOMER REVIEW

    "George,   The stone you replaced is AWESOME!!!   Thank you very much for the excellent and super fast service.   You are the third company that I have looked at for diamond simulant, and I guess the third time is a charm!   You will be getting more business from me, and from friends and family.   Thank you very much!!!"
    -Tamara F., United States  

  • CUSTOMER REVIEW

    "My 'Time After Time' ring arrived today, it.s beautiful and it fits perfectly. Thank you for the excellent customer service provided in dealing with more than one shipment and your assistance in getting the right fit.   Our son-in-law wants to purchase a diamond necklace for our daughter I've told him all about you and he's thrilled he can buy something so wonderful for his wife and still have money left for a down payment on a house! Thanks So Much,"
    -Rosemarie P., United States

  • CUSTOMER REVIEW

    "I just purchased my first DNL loose stone (a 1 carat Princess Cut). It is absolutely stunning! I am having it set in a semi-mount that I have with natural diamond accents. The ring is gorgeous! THANK YOU so much for such a high quality stone. Please feel free to use my compliment in your feedback. Thank you,"
    -Maura F., United States

  • CUSTOMER REVIEW

    "Kay...I received my ring this morning....it is FANTASTIC!!!  As I mentioned, my wedding rings were stolen from my locker at the country club. This ring was a 'temporary replacement' until I decided what I wanted.  Forget replacement!!!  This is so beautiful and REAL!!!   Again...I appreciate the effort on your part to get it to me before our vacation. I'll be ordering more jewelry soon!!!"
    -Marci F., United States

  • CUSTOMER REVIEW

    "Wow, by far the best customer service I have EVER received. From the first phone call asking stupid questions, I became well informed of your products, with patience and understanding. Your employees have gone above and beyond anything I could have ever hoped for. A special thank you to Kay who followed up with me to ensure my satisfaction. You people are amazing. I would also like to send a thank you to Josh (Worldwide Shipping...who looks after DHL for Diamond Nexus Labs) who followed up with me and my concerns with having the ring shipped into Canada . And what a ring it is. It's beautiful...I had very high expectations of the ring but I was blown away by it. Great craftsmanship and the stones are beautiful! I will recommend DNL to everyone. Thank you, thank you, thank you!   A very satisfied and lifelong customer,"
    -Chad S., Canada

  • CUSTOMER REVIEW

    "Robert, Got them [stud earrings] and love them.  They arrived yesterday and I was like a child on Christmas morning opening my beautiful package so elegantly wrapped with a beautiful purple bow!  (Put this testimonial on your site!)  They truly are exquisite.  My best friend was in awe of their brilliance and immediately asked me for the website again!  Hopefully, DNL will get some mileage out of me wearing them non-stop for the next several weeks "
    -Michelle W., United States

  • CUSTOMER REVIEW

    "Dear Diamond Nexus Labs: Last night, my boyfriend Joe became my fiancéand I received the most beautiful ring that I have ever seen.
    We went around and showed everyone, and we got the same reaction from everyone...'WOW, that is some ring!'   It is clear, shiny, flawless, and the size is perfect. The wedding band, which was included is wonderful.   The presentation in the cedar box was gorgeous!   Joe is envied by men for buying me such a HUGE 'diamond,' and I an envied by women for wearing it. We didn't tell anyone it wasn't a real diamond, and I'm sure no one could tell.  I am so glad that we went this route.   It is the second marriage for both of us, and we have so many plans for our house and our future, and spending thousands of dollars on my ring just didn't make sense.   He would have bought me a diamond if that's what I wanted, but then we would have had to wait for our hot tub:)   Anyway, I just wanted to thank you for 'creating' my gorgeous ring.   I love it and will cherish it forever. We will definitely be purchasing more items from you.   Thanks again,"
    -Veronica V. (soon to be Veronica K.), United States

  • CUSTOMER REVIEW

    "I just wanted to write to you to let you know I received my Cardiff solitaire ring yesterday and it was stunning!!!!!! I have order many rings, but none with this quality. I will order more from you site as well as tell others!!! Your company is exactly what I have been looking for!!!!! I was going to pay thousands, but now I don't have to, I have my perfect ring!!!   Thanks again DNL:)"
    -Christa D., United States

  • CUSTOMER REVIEW

    "Hi,   This is Maria M. and I received my Diamond Nexus Earrings, Pendant and Ring the other week and I am happy to say that they are absolutely exquisite.  I am aiming for a Tennis Bracelet next and the Devon Tennis Bracelet looks exactly what I want but I'm going to have to save a bit first.   Thank you once again."
    -Maria M., Australia  

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