International Shipping
We ship our packages via UPS. Check the product listing page for your item will determine if it is Immediate, Rapid or Standard Ship.
Delivery times shown are conservative estimates reflecting the time period from the day an order is placed until it physically arrives at your home. For your protection a signature is required upon delivery. After a second delivery attempt, UPS will leave a card notifying you of delivery attempts with instructions for how you can proceed to pick up your package.
IMMEDIATE SHIP ITEM
Ships next business day
For orders made before 2:00PM US Central Time.
World Standard $50
Delivered in 5-8 business days.
World Express $80
Delivered in 3-4 business days.
RAPIDSHIP ITEM
Ships in 3-4 business days
For orders made before 2:00PM US Central Time.
World Standard $50
Delivered in 7-12 business days.
World Express $80
Delivered in 5-6 business days.
STANDARD SHIP ITEM
Ships in 8-9 business days
For orders made before 2:00PM US Central Time.
World Standard $50
Delivered in 15-16 business days.
World Express $80
Delivered in 11-14 business days.
P.O. Boxes
Diamond Nexus uses UPS as its primary carrier. UPS does not deliver to PO Box addresses including APO/FPO (military) addresses. Shipments to military addresses will be shipped via USPS. Please provide an accurate street address to make sure you get your order as quickly as possible.
Tracking Numbers
Whenever possible, tracking numbers are provided by E-mail when your order is shipped so that you can check on the progress of your package in transit.
Remote Area Shipping
Please note that UPS does not guarantee overnight shipping to all US and Canadian destinations. If you live in a remote region or in other select areas, or in case of bad weather, your overnight delivery may be delayed. Please visit www.ups.com for more details.
Special Delivery Consideration
Certified Signature Series Gemstones ordered with a custom personalized laser inscription require 14 to 21 business days for delivery.
Duties, Customs Fees, Taxes
Customers outside the United States are responsible for duties, taxes, customs fees, and any other charges or fees that may be incurred by importing products into the country of destination. Diamond Nexus recommends that you inquire in advance of ordering at your local customs office to determine if there is any additional cost and, if so, what it would be.
If an international shipment is refused at any point during the customs process, once the parcel has been returned to Diamond Nexus, the customer will receive a credit for the amount of the item(s), less any and all duties and taxes imposed, as well as the shipping costs paid to retrieve the item.
